Question 1

HOW DO I CONTACT CUSTOMER SUPPORT?

Accepted Answer

You can contact our customer support team through our website's contact page, via email, or through social media.

Question 2

HOW CAN I VIEW MY PURCHASE HISTORY ON YOUR WEBSITE?

Accepted Answer

You can view your purchase history by logging into your account and going to the purchase history.

Question 3

WHAT TYPES OF MOVIES DO YOU PRODUCE AT 99 YEARS STUDIOS?

Accepted Answer

Our company offers a wide variety of movie production services based on our client's individual needs and wants. We range from genre's in action, romance, drama, comedy, horror, and much more.

Question 4

DO YOU OFFER RENTALS FOR MOVIES ON YOUR WEBSITE?

Accepted Answer

No, we only offer digital purchases of movies, e-books and other digital art on our website.

Question 5

Is complimentary shipping available?

Accepted Answer

Complimentary shipping is offered for orders exceeding a specified threshold, which may vary depending on the customer's geographical location.

Question 6

DO YOU OFFER INTERNATIONAL SHIPPING?

Accepted Answer

Yes, we offer international shipping to select countries, but we do not accept international returns. Please see our website for specific details.

Question 7

CAN I TRACK MY ORDER?

Accepted Answer

Yes, you will receive a tracking number once your order has been shipped, which you can use to track your package's delivery status.

Question 8

CAN I CANCEL MY ORDER?

Accepted Answer

You can cancel your order within a certain period after placing it. Please see our website for specific details.

Question 9

Can 99 Years Studios develop content for both brands and independent creators?

Accepted Answer

Yes. 99 Years Studios develops original cinematic and digital content for brands, entrepreneurs, creators, and industry partners. Each project is tailored to the intended market, the creative objective, and the level of exclusivity required for the final work.

Question 10

What should you prepare before starting a custom film, script, or branded content project?

Accepted Answer

To begin efficiently, you should provide a clear creative brief, the intended audience, the desired format, the project objective, and any reference materials that define the creative direction. The more precise the initial submission, the more accurately 99 Years Studios can shape development and execution.

Question 11

Can you engage 99 Years Studios under a confidentiality agreement?

Accepted Answer

Yes. When a project involves proprietary concepts, unreleased scripts, or sensitive commercial material, 99 Years Studios may work under a nondisclosure or confidentiality agreement. Such arrangements are used to restrict access and preserve the confidentiality of the material at issue.

Question 12

How are ownership and usage rights handled for commissioned projects?

Accepted Answer

Unless another arrangement is confirmed in writing, 99 Years Studios defines ownership, usage rights, and distribution permissions before production begins. This written framework is intended to protect the commissioned work, the underlying materials, and the parties' respective interests with clarity and precision.

Question 13

Are revisions included in the development process?

Accepted Answer

Revisions may be included depending on the scope of the assignment and the production agreement. 99 Years Studios typically defines the revision process in advance so that expectations remain fixed, delivery remains orderly, and the final work reflects the approved direction.

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