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FREQUENTLY ASKED QUESTIONS
GET ANSWERS HERE.
GENERAL
PAYMENTS
STORE
ACCOUNT
You can contact our customer support team through our website's contact page, via email, or through social media.
You can view your purchase history by logging into your account and going to the purchase history.
Our company offers a wide variety of movie production services based on our client's individual needs and wants. We range from genre's in action, romance, drama, comedy, horror, and much more.
No, we only offer digital purchases of movies, e-books and other digital art on our website.
Complimentary shipping is offered for orders exceeding a specified threshold, which may vary depending on the customer's geographical location.
Yes, we offer international shipping to select countries, but we do not accept international returns. Please see our website for specific details.
Yes, you will receive a tracking number once your order has been shipped, which you can use to track your package's delivery status.
We offer a hassle-free return policy within a certain number seven (7) days from the date of purchase. Please see our website for specific details.
You can cancel your order within a certain period after placing it. Please see our website for specific details.
Yes. 99 Years Studios develops original cinematic and digital content for brands, entrepreneurs, creators, and industry partners. Each project is tailored to the intended market, the creative objective, and the level of exclusivity required for the final work.
To begin efficiently, you should provide a clear creative brief, the intended audience, the desired format, the project objective, and any reference materials that define the creative direction. The more precise the initial submission, the more accurately 99 Years Studios can shape development and execution.
Yes. When a project involves proprietary concepts, unreleased scripts, or sensitive commercial material, 99 Years Studios may work under a nondisclosure or confidentiality agreement. Such arrangements are used to restrict access and preserve the confidentiality of the material at issue.
Unless otherwise agreed in writing, 99 Years Studios defines ownership, usage rights, and distribution permissions before production begins. That structure is intended to protect your interests, the finished work, and the underlying creative materials with clarity and precision.
Revisions may be included depending on the scope of the assignment and the production agreement. 99 Years Studios typically defines the revision process in advance so that expectations remain fixed, delivery remains orderly, and the final work reflects the approved direction.
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